YOUR ONLINE PURCHASE -- RETURNS
Please note it is not currently possible to return products purchased on the Website through the Swarovski Boutique. Please follow the online return process and read our return policy before returning a parcel.
We offer a direct online return process. You may return ordered items and thereby withdraw from the sales contract within 30 days of the purchase (with the exception of Gift Cards and customized products). To return your order please proceed as follows:
1. Send an email to our quest relations office informing them on your return. Keep you order number close for reference.
2. Ensure you have all your return documentation ready.
- The original Invoice slip
- The return slip
3. Put the items you wish to return inside the shipping parcel, together with the invoice slip and completed return slip
4. Put the items you wish to return inside the shipping parcel and then contact the courier services, Aramex on 1820011.
5. Hand Aramex your shipping parcel and remember to keep you courier slip as reference.
6. After receiving the returned item(s) and Return Form, we will review and refund the corresponding amount.
If you received the item(s) as a gift, the sender will be refunded automatically.
If you are not completely satisfied with a Swarovski purchase or gift for any reason, you have the right to return the products within 30 days from receipt of your order.
Any Refund Should Match the selling price mentioned on the original invoice and should be completed with the same payment method of the initial purchase.
All products must be returned to us unused and with all Swarovski and designer tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 30 days of the date of purchase of your order depending on the type of products, please refer to the below section for more information.
- We will not accept any returns if the original packaging has been opened or tampered with.
- We require a valid proof of purchase. This can be the online invoice or store invoice/receipt.
- We are not able to accept returns or exchanges of pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn.
- Goods on sale or promotion can not be refunded.
- Customized products cannot be replaced or returned.
- Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.
- Returns that are damaged or soiled may not be accepted and may be returned to you.
- If we receive any return of defective items outside of our return policy, we will return such item back to you .
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
We will bear the costs of the courier for returning the products only if you use or selected courier service provider, Aramex, through your Account on the Website.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.